So, a member service representative is really our frontline to our members. We are looking for people that have great communication skills looking to be in the customer service field, and beyond that really a people person.
We want you to have an innate passion to take care our members and to make sure that we’re really there for them and we’re resolving their issues on the first call. The most valuable skill that I have learned as an MSR is multitasking as well as paying attention to detail.
Being in this job it’s made me very attentive to watching members information and always just making sure everything is correct. So, a member service representative is really your base into PenFed. It’s a great foot in the door to really understand what we do as a credit union, what our members are interested in, what they’re talking about. The most rewarding thing that you can get out of a career like this is helping our members.
Just being able to hear the excitement in their voice when you tell them that they’re approved for an auto loan or the relief that you provide when you tell them that they don’t have to worry about a payment this month because we did a skip pay for you.
The culture at PenFed specifically, our service centers is really unique in the sense that we’re all here for each other. Because it feels like a family here, and everybody supports everyone no matter what department you’re in.